Last Updated: 20 August 2026
This Refund & Return Policy explains the conditions under which dairy products purchased from SAMVERDHANAM SOLUTIONS PRIVATE LIMITED may be returned, replaced, or refunded.
As our business deals primarily in perishable dairy products, including milk, curd, yogurt, paneer, cheese, butter, ghee, cream, buttermilk, lassi, flavoured milk, and dairy desserts, certain products may have specific return and refund conditions.
By placing an order through our website, you agree to the terms of this Refund & Return Policy.
1. Return & Refund Eligibility
Due to the perishable nature of dairy products, returns are generally not accepted after delivery.
However, customers may request a replacement or refund if the product received is:
- Damaged during delivery
- Spoiled or unfit for consumption at the time of delivery
- Leaking or improperly sealed
- Incorrect or different from the product ordered
- Missing from the order
- Delivered in an unacceptable condition
- Expired or past its stated use-by date at the time of delivery
Any issue should be reported to us within 24 hours of delivery.
2. Non-Returnable Products
The following products are generally non-returnable due to their perishable nature:
- Fresh Milk
- Curd and Yogurt
- Paneer
- Fresh Cheese
- Butter
- Cream
- Buttermilk
- Lassi
- Flavoured Milk
- Dairy Desserts
- Other refrigerated or perishable dairy products
Returns will generally not be accepted where the product has been damaged, opened, consumed, improperly stored, or mishandled after delivery.
3. Return & Issue Reporting Process
If you receive a damaged, spoiled, incorrect, or otherwise defective dairy product, please contact our customer support team as soon as possible and preferably within 24 hours of delivery.
Please provide:
- Order number
- Customer name
- Registered phone number or email address
- Product name
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, seal, expiry/use-by date, where applicable
- Video evidence where reasonably required
This information helps us investigate and process your request efficiently.
4. Product Inspection & Verification
After receiving your complaint, we may review the information, photographs, videos, order details, and delivery records to determine whether the product qualifies for a replacement or refund.
Where necessary, we may request additional information or evidence.
If the claim is approved, we may provide a replacement or refund depending on the circumstances and product availability.
5. Refund Processing
If a refund is approved, the refund will generally be processed to the original payment method used for the order.
Approved refunds are generally initiated within 3–5 business days after approval.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
6. Product Replacement
Where a product is damaged, spoiled, incorrect, or otherwise qualifies under this policy, we may offer a replacement subject to product availability.
Replacement products may be of the same product and quantity as the original order.
If the same product is unavailable, we may provide an appropriate alternative or refund, as applicable.
7. Order Cancellation
Orders may be cancelled before they are dispatched, subject to the status of the order.
Once an order has been dispatched or delivered, cancellation may not be possible due to the perishable nature of dairy products.
Where an eligible cancellation is approved, the applicable refund will generally be processed within 5–7 business days.
8. Products Damaged After Delivery
We are not responsible for product damage, spoilage, or deterioration caused by improper handling or storage after delivery.
Customers are expected to follow the storage instructions provided on the product packaging, including applicable refrigeration requirements.
Claims arising from improper storage, mishandling, prolonged exposure to unsuitable temperatures, or consumption after the stated use-by date may not be eligible for a refund or replacement.
9. Delivery-Related Issues
If your order arrives damaged, leaking, spoiled, incorrect, or incomplete, please notify us within 24 hours of delivery.
We may coordinate with our delivery or logistics partner to investigate the issue and determine the appropriate resolution.
10. Refund Exclusions
Refunds or replacements may not be provided in cases where:
- The issue is reported after the applicable reporting period
- The product has been consumed or significantly used
- The product was improperly stored after delivery
- The product was damaged due to customer negligence or misuse
- The customer provided an incorrect delivery address
- The customer was unavailable to receive the delivery despite reasonable delivery attempts
- The product was ordered incorrectly by the customer
- The product was disposed of before the issue could reasonably be verified, where verification is required
These exclusions are subject to applicable consumer protection laws.
11. Contact Information
For refund, replacement, cancellation, or product-related complaints, please contact us:
SAMVERDHANAM SOLUTIONS PRIVATE LIMITED
Email: info@samverdhanamshop.com
Phone: +91 6378552557
Address: 7th Floor, Office No. 0-702, Gaur City Center, Greater Noida, Sector 4, Noida, Gautambuddha Nagar, Uttar Pradesh, 201318.
