Last Updated: 20 August 2026
This Shipping Policy explains how SAMVERDHANAM SOLUTIONS PRIVATE LIMITED processes, prepares, and delivers dairy product orders placed through our website.
Our products include milk, curd and yogurt, cheese, paneer, butter, ghee, cream, milk powder, buttermilk, lassi, flavoured milk, dairy desserts, and other dairy products.
Due to the perishable nature of certain dairy products, orders may be handled and delivered according to product-specific storage and transportation requirements.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
1. Delivery Coverage
SAMVERDHANAM SOLUTIONS PRIVATE LIMITED currently delivers dairy products to serviceable locations within India.
Delivery availability depends on the product, delivery location, courier or logistics network, and applicable serviceability.
Certain remote or restricted locations may have limited or unavailable delivery services.
2. Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing times may vary depending on:
- Product availability
- Order volume
- Seasonal demand
- Public holidays
- Product-specific handling requirements
- Other operational circumstances
For certain fresh and perishable dairy products, processing and dispatch may be prioritized to support timely delivery.
3. Delivery Timeline
After dispatch, orders are generally expected to be delivered within 3–7 business days, depending on the delivery location and product.
Fresh or temperature-sensitive dairy products may have different delivery timelines based on availability, handling requirements, and logistics arrangements.
Delivery timelines are estimates and are not guaranteed.
4. Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed during checkout before the order is completed.
Free delivery may be offered on selected products, locations, or promotional orders.
SAMVERDHANAM SOLUTIONS PRIVATE LIMITED reserves the right to change shipping charges, delivery offers, or promotional shipping terms at any time.
5. Perishable and Temperature-Sensitive Products
Certain dairy products require refrigeration or controlled storage conditions.
We may use appropriate packaging, handling, and delivery methods depending on the nature of the product.
Customers should receive and store refrigerated products promptly after delivery and follow the storage instructions provided on the product packaging.
We are not responsible for deterioration caused by improper storage or handling after successful delivery.
6. Shipment Tracking
Where tracking is available, customers may receive shipment or delivery tracking information through email, SMS, phone, or other available communication methods.
Tracking information is generally provided by the relevant delivery or logistics partner.
Tracking updates may occasionally be delayed due to courier system updates or other operational reasons.
7. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
- Weather conditions
- Traffic or transportation disruptions
- Public holidays
- Courier or logistics issues
- High order volumes
- Product availability
- Address-related issues
- Natural events
- Government restrictions
- Other unforeseen circumstances
We will make reasonable efforts to assist customers in tracking delayed shipments.
8. Damaged, Spoiled, Incorrect, or Missing Products
Customers should inspect their order upon delivery.
If a product is:
- Damaged
- Leaking
- Spoiled or unfit for consumption
- Incorrect
- Missing
- Improperly sealed
- Delivered in an unacceptable condition
please contact us within 24 hours of delivery.
Customers may be required to provide photographs or videos of the product, packaging, seal, expiry/use-by date, and other relevant details for verification.
Eligible complaints will be handled in accordance with our Refund & Return Policy.
9. Failed Delivery
Customers are responsible for providing accurate and complete delivery information, including:
- Full delivery address
- PIN code
- Mobile number
- Recipient name
- Other information reasonably required for delivery
We are not responsible for delivery failures caused by incorrect, incomplete, or outdated information provided by the customer.
Additional delivery attempts or charges may apply where permitted by the applicable delivery service.
10. Delivery Acceptance
Customers or an authorized recipient should be available to receive the order at the provided delivery address.
For perishable dairy products, timely receipt is particularly important.
If a customer is unavailable to receive a perishable order, any resulting deterioration caused by delayed receipt or improper handling may not qualify for a refund or replacement.
11. Order Cancellation After Dispatch
Due to the perishable nature of certain dairy products, orders may not be cancellable once they have been dispatched.
Eligible cancellations made before dispatch will be handled according to our Refund & Return Policy.
12. International Shipping
Currently, SAMVERDHANAM SOLUTIONS PRIVATE LIMITED provides delivery services only within India.
We do not currently offer international shipping.
13. Contact Information
For questions regarding shipping, delivery, tracking, or delivery-related issues, please contact us:
SAMVERDHANAM SOLUTIONS PRIVATE LIMITED
Email: info@samverdhanamshop.com
Phone: +91 6378552557
Address: 7th Floor, Office No. 0-702, Gaur City Center, Greater Noida, Sector 4, Noida, Gautambuddha Nagar, Uttar Pradesh, 201318.
