Last Updated: 20 August 2026
These Terms & Conditions govern your access to and use of the website operated by SAMVERDHANAM SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) and the purchase of our dairy products.
Our business offers dairy products including milk, curd and yogurt, cheese, paneer, butter, ghee, cream, milk powder, buttermilk, lassi, flavoured milk, dairy desserts, and other related products.
By accessing our website, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions.
1. Eligibility
You must be at least 18 years of age to place an order through our website.
If you are under 18, you may use the website only under the supervision of a parent or legal guardian.
2. User Accounts
Where account registration is available, you are responsible for:
- Providing accurate and complete information
- Maintaining the confidentiality of your login credentials
- Keeping your account information updated
- All activities carried out through your account
You must notify us promptly if you believe your account has been accessed or used without authorization.
We reserve the right to suspend or terminate accounts involved in fraudulent, suspicious, abusive, or unauthorized activities.
3. Products and Product Information
We offer various dairy products, including:
- Milk
- Curd and Yogurt
- Cheese
- Paneer
- Butter
- Ghee
- Cream
- Milk Powder
- Buttermilk and Lassi
- Dairy Desserts
- Flavoured Milk
- Other dairy-related products
We make reasonable efforts to ensure that product descriptions, images, prices, availability, quantities, packaging details, and other information displayed on our website are accurate.
However, minor variations in product appearance, packaging, labeling, or presentation may occur.
Product availability may change without prior notice.
4. Perishable Products
Many of our products are perishable dairy products and may require refrigeration or specific storage conditions.
Customers are responsible for following the storage and handling instructions provided on the product packaging after delivery.
We are not responsible for deterioration caused by improper storage, handling, or failure to follow the manufacturer’s or product label’s storage instructions after delivery.
5. Orders and Order Acceptance
Placing an order through our website constitutes a request to purchase the selected products.
All orders are subject to:
- Product availability
- Accurate customer and delivery information
- Successful payment authorization
- Confirmation by the Company
We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including in cases of product unavailability, pricing errors, suspected fraud, or other operational reasons.
If an order is cancelled by us after payment has been received, an applicable refund will be processed in accordance with our Refund & Return Policy.
6. Pricing
Product prices displayed on our website are subject to change without prior notice.
We make reasonable efforts to ensure that prices are accurate. However, if an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order.
Any applicable taxes, delivery charges, or other charges will be displayed during the checkout process where applicable.
7. Payments
Customers must complete payment using the payment methods made available on our website.
Orders will generally be processed after successful payment authorization or confirmation.
Payment processing may be handled by third-party payment service providers. We do not store sensitive payment credentials such as CVV numbers, UPI PINs, or banking passwords on our own systems.
8. Shipping and Delivery
We aim to deliver orders within the estimated delivery period displayed during checkout or communicated to the customer.
Delivery timelines may vary depending on:
- Delivery location
- Product availability
- Order processing
- Courier or logistics availability
- Weather conditions
- Public holidays
- Traffic or transportation disruptions
- Other circumstances beyond our reasonable control
Because certain dairy products are perishable, delivery may also be subject to product-specific handling and transportation requirements.
Please refer to our Shipping Policy for additional information.
9. Inspection at Delivery
Customers are encouraged to check their order upon delivery.
If a dairy product is damaged, leaking, spoiled, incorrect, or otherwise received in an unacceptable condition, the customer should contact us within the time period specified in our Refund & Return Policy.
Where reasonably required, customers may be asked to provide photographs, videos, packaging details, or other information to help us investigate the issue.
10. Returns, Replacements and Refunds
Due to the perishable nature of many dairy products, returns are generally not accepted after delivery.
However, eligible products may qualify for a replacement or refund where they are damaged, spoiled, incorrect, missing, or otherwise defective at the time of delivery.
All requests are subject to our Refund & Return Policy.
Customers should review the Refund & Return Policy before placing an order.
11. Order Cancellation
Orders may be cancelled before dispatch, subject to the status of the order.
Once an order has been dispatched, cancellation may not be possible due to the perishable nature of dairy products.
Any eligible refund arising from an approved cancellation will be processed according to our Refund & Return Policy.
12. Product Storage and Consumption
Customers must follow the storage, refrigeration, handling, and consumption instructions provided on the product packaging.
Products should not be consumed after their stated expiry or use-by date.
We are not responsible for issues arising from improper storage, mishandling, contamination after delivery, or consumption beyond the recommended use-by period.
13. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes
- Provide false or misleading information
- Engage in fraudulent transactions
- Attempt unauthorized access to our website or systems
- Interfere with website functionality or security
- Introduce viruses, malware, or other harmful code
- Copy, reproduce, or misuse website content without authorization
- Use the website in a manner that may harm our business or other users
- Violate any applicable law or regulation
We reserve the right to take appropriate action against users who violate these provisions.
14. Intellectual Property
All content available on our website, including:
- Company name and branding
- Logos
- Product descriptions
- Images
- Graphics
- Website design
- Text
- Website layout
- Other original materials
is owned by or licensed to SAMVERDHANAM SOLUTIONS PRIVATE LIMITED, unless otherwise stated.
Such content may not be copied, reproduced, modified, distributed, or commercially exploited without our prior written permission.
15. Third-Party Services
Our website may use or integrate with third-party services, including payment gateways, delivery partners, hosting providers, analytics services, and other technology providers.
We are not responsible for the independent policies, availability, security, content, or operations of third-party services.
Your use of third-party services may be subject to their respective terms and privacy policies.
16. Limitation of Liability
To the maximum extent permitted by applicable law, SAMVERDHANAM SOLUTIONS PRIVATE LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or our services.
Our liability relating to a specific product or order shall, to the extent permitted by applicable law, not exceed the amount paid for the relevant product or order.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Website Availability
We aim to keep our website available and functional; however, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to:
- Maintenance
- Technical issues
- Server problems
- Security updates
- Network failures
- Circumstances beyond our reasonable control
We reserve the right to modify, suspend, or discontinue any part of the website or its services where reasonably necessary.
18. Termination or Suspension
We may suspend or terminate your access to our website or account if we reasonably believe that you have:
- Violated these Terms & Conditions
- Engaged in fraudulent or unlawful activity
- Misused the website
- Attempted unauthorized access
- Provided false information
- Engaged in activities that may harm the Company or other users
Termination will not affect any rights or obligations that arose before termination.
19. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the competent courts in Noida, Uttar Pradesh.
20. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be published on this page with an updated “Last Updated” date.
Your continued use of the website after revised Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
21. Contact Information
For questions, concerns, or requests relating to these Terms & Conditions, please contact us:
SAMVERDHANAM SOLUTIONS PRIVATE LIMITED
Email: info@samverdhanamshop.com
Phone: +91 6378552557
Address: 7th Floor, Office No. 0-702, Gaur City Center, Greater Noida, Sector 4, Noida, Gautambuddha Nagar, Uttar Pradesh, 201318.
