Last Updated: 20 August 2026
This Privacy Policy explains how SAMVERDHANAM SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, uses, stores, processes, shares, and protects your personal information when you visit our website, browse our dairy products, place orders, or use our services.
Our business provides dairy products, including milk, curd and yogurt, cheese, paneer, butter, ghee, cream, milk powder, buttermilk, lassi, dairy desserts, flavoured milk, and other related dairy products.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
This Privacy Policy is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable legal and regulatory requirements.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile/Phone Number
- Billing Address
- Shipping/Delivery Address
- Account Login Information
- Order Details
- Order History
- Customer Support Communications
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Information
- Cookies and Similar Technologies
- Pages visited and interactions with our website
Transaction Information
We may receive information relating to your orders and payment status, such as:
- Order amount
- Transaction reference
- Payment confirmation
- Payment method
- Order and delivery status
We do not intentionally collect or store sensitive payment credentials such as card PINs, CVVs, UPI PINs, or banking passwords.
2. Consent
By using our website, creating an account, placing an order, subscribing to communications, or voluntarily providing your personal information, you consent to the collection and processing of your information as described in this Privacy Policy.
Where required by applicable law, we will obtain appropriate consent before processing your personal information for specific purposes.
You may withdraw your consent by contacting us using the details provided in this Privacy Policy. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
3. How We Use Your Information
We may use your information for the following purposes:
- To process and fulfill dairy product orders
- To arrange product delivery
- To manage customer accounts
- To provide customer support
- To communicate order confirmations and delivery updates
- To process refunds, cancellations, or replacements where applicable
- To maintain transaction and order records
- To improve our website and services
- To understand customer preferences and website usage
- To prevent fraud, misuse, and unauthorized activities
- To maintain website security
- To comply with applicable laws and regulatory requirements
- To send promotional offers and marketing communications where you have provided the required consent
4. Dairy Product Orders and Delivery Information
Because our business provides dairy products, we may need to collect and use your delivery information to ensure that orders are delivered to the address provided during checkout.
Your name, phone number, address, and order details may be shared with relevant delivery or logistics service providers for the purpose of fulfilling your order.
We may also use your contact information to communicate with you regarding:
- Order confirmation
- Order processing
- Dispatch
- Delivery
- Delivery issues
- Product availability
- Cancellation or refund requests
5. Payment Information
Payments made through our website may be processed by secure third-party payment gateway providers.
SAMVERDHANAM SOLUTIONS PRIVATE LIMITED does not store your credit card number, debit card number, CVV, UPI PIN, banking password, or other sensitive payment credentials on its own systems.
Payment information is processed by the relevant payment service provider in accordance with its privacy policy, security practices, and applicable regulations.
We may receive limited transaction information, such as payment status, transaction reference number, and order amount, to confirm and manage your order.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functions
- Remember customer preferences
- Maintain shopping cart functionality
- Improve website performance
- Analyze website traffic
- Understand how visitors use our website
- Improve customer experience
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
7. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers and other parties where required to operate our business, including:
- Payment gateway providers
- Courier and delivery partners
- Logistics service providers
- Website hosting providers
- IT and technical service providers
- Customer support providers
- Website analytics and technology service providers
- Professional advisors where necessary
- Government authorities, regulators, or law enforcement agencies where required by law
We share only information that is reasonably necessary for the relevant purpose.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Managing refunds and disputes
- Preventing fraud and unauthorized activities
- Complying with applicable legal and regulatory requirements
- Enforcing our terms and agreements
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.
9. Data Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. Your Privacy Rights
Subject to applicable laws and regulations, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional or marketing communications
- Raise a grievance regarding the processing of your personal information
To exercise applicable rights, you may contact our Grievance Officer using the contact details provided below.
11. Marketing Communications
Where permitted by applicable law and based on your preferences or consent, we may send you information about:
- New dairy products
- Special offers
- Discounts
- Promotions
- Product availability
- Other relevant company updates
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
Please note that you may continue to receive essential transactional communications, such as order confirmations and delivery updates.
12. Children’s Privacy
Our website is intended for individuals who are 18 years of age or older.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that personal information has been collected from a minor in a manner that is not permitted under applicable law, we will take reasonable steps to address and delete such information where appropriate.
Parents or legal guardians who believe that a child has provided personal information to us may contact us using the details below.
13. Third-Party Websites and Services
Our website may contain links, integrations, or references to third-party websites and services, including payment providers, delivery services, social media platforms, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policies of such third parties before providing them with personal information.
14. International Data Transfers
Your personal information may be stored or processed in India or other jurisdictions where our service providers operate.
Where personal information is transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.
15. Grievance Officer
In accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer regarding privacy-related concerns or complaints.
Grievance Officer: Aditya
Company: SAMVERDHANAM SOLUTIONS PRIVATE LIMITED
Email: grievance@samverdhanamshop.com
Phone: +91 6378552557
Address: 7th Floor, Office No. 0-702, Gaur City Center, Greater Noida, Sector 4, Noida, Gautambuddha Nagar, Uttar Pradesh, 201318.
We will make reasonable efforts to acknowledge and address grievances within the time period required under applicable laws.
16. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:
SAMVERDHANAM SOLUTIONS PRIVATE LIMITED
Email: info@samverdhanamshop.com
Phone: +91 6378552557
Address: 7th Floor, Office No. 0-702, Gaur City Center, Greater Noida, Sector 4, Noida, Gautambuddha Nagar, Uttar Pradesh, 201318.
